Play Smart. Stay in Control.
Enjoy y99com Responsibly.
y99com is committed to providing a safe, transparent, and enjoyable gaming environment for every Pakistani player on our platform. We believe that responsible gaming is not just a regulatory requirement — it is the foundation of a trustworthy brand. Our tools, resources, and team are here to make sure your experience stays positive.
Strict 21+ Age Policy Enforced
The y99com platform is available exclusively to users aged 21 and above. Age verification is mandatory before any deposit, withdrawal, or wagering activity is permitted.
Our Promise
y99com's Responsible Gaming Commitment
At y99com, we take responsible gaming seriously across every product we offer — from PSL and cricket sportsbook betting to slots, live casino, and fishing games. Here is what that commitment looks like in practice for our Pakistani players.
Mandatory Age Verification
Every y99com account must pass a full KYC identity check including CNIC document verification before any financial activity is allowed. No exceptions. Players under 21 are permanently barred from the platform.
Deposit & Loss Limits
Set daily, weekly, or monthly deposit caps and loss thresholds directly from your account settings. Once a limit is applied, it takes effect immediately and cannot be raised for a mandatory cooling-off period.
Self-Exclusion Programme
Players who feel their gambling is becoming a problem can request a self-exclusion of 1 month, 3 months, 6 months, 1 year, or permanent. During exclusion, your account is locked and all promotional communications are stopped.
Session Time Reminders
y99com can send you real-time session duration alerts so you always know how long you have been playing. Set your preferred reminder interval in account settings — reminders pop up at 30, 60, 90, or 120 minutes.
Reality Checks
Our reality check feature displays your net win/loss for the current session each time you switch games or return to the lobby, giving you an honest picture of your gaming activity before you continue.
Dedicated Support Team
y99com's responsible gaming support team is available 24/7 via live chat and email. Our team is trained to handle sensitive conversations with empathy, confidentiality, and a non-judgmental approach.
Account Controls
Responsible Gaming Tools Available to Every Player
All y99com responsible gaming tools are accessible directly inside your account dashboard without needing to contact support first. They are designed to put control firmly in your hands.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit into your y99com account via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or any other linked payment method. Reductions apply immediately; increases require a 24-hour waiting period.
Loss Limits
Define the maximum net loss you are comfortable with over any given time period. When your loss threshold is reached, y99com will automatically suspend wagering for the remainder of that period and notify you by SMS to your registered Pakistani mobile number.
Wager Limits
Cap the total amount you can stake in a given period across all y99com products — slots, cricket betting, live casino, PSL markets, and all other games. Useful if you want to enjoy the entertainment without risking exceeding a pre-planned budget.
Take a Break (Temporary Timeout)
Step away from y99com for a short period — 24 hours, 48 hours, or 7 days — without committing to a full self-exclusion. During a timeout, your account is suspended and you cannot log in, deposit, or wager. The timeout cannot be reversed once activated.
Self-Exclusion
For players who need a longer break, self-exclusion locks your account for a fixed period (1, 3, or 6 months, or 1 year) or permanently. All marketing is suppressed, your account balance is preserved, and you can request a withdrawal during the exclusion period.
Marketing Opt-Out
At any time you can opt out of all promotional communications including bonus offers, free bet notifications, and PSL season promotional campaigns. Opting out does not affect your account functionality or access to any games.
Know the Signs
Warning Signs of Problem Gambling
Gambling is entertainment. But for some players it can develop into something harder to manage. Recognising the warning signs early is the first and most important step toward getting back in control. If any of the following sound familiar, it may be time to use y99com's self-exclusion tools or reach out to a support organisation.
Spending more money on gambling than you originally planned, or borrowing money from family or friends in Karachi, Lahore, or Islamabad to cover gambling losses.
Chasing losses — continuing to play in an attempt to win back money you have already lost, even when you know the odds are against you.
Feeling irritable, anxious, or restless when you are not gambling, or when you try to reduce or stop gambling activity.
Gambling interfering with your daily responsibilities — work, family, studies, or social commitments — in a way that is causing friction or harm.
Hiding your gambling activity from family members, or feeling guilt or shame after a gaming session regardless of whether you won or lost.
Needing to gamble with larger and larger amounts of money in order to feel the same level of excitement or engagement.
Repeated unsuccessful attempts to cut back or stop gambling on your own, despite genuine intentions to do so.
If you are in financial distress and gambling is contributing to it, please stop playing immediately and contact our responsible gaming team at [email protected] with the subject line "Responsible Gaming". We will assist you with an immediate account suspension and a balance withdrawal to help stabilise your situation.
Remember — Gambling Rules
- Gambling is entertainment, not a source of income
- Only gamble with money set aside for entertainment
- Set time and money limits before you start every session
- Stop playing when your pre-set limit is reached
- Never chase your losses — accept them and walk away
- Keep gambling balanced with other leisure activities
Quick Self-Check
Ask Yourself These Questions
This is not a clinical diagnosis tool — it is a personal reflection exercise. If you answer "yes" to three or more of the following questions, we strongly encourage you to use y99com's self-exclusion feature or contact a gambling support service.
What to do next: If three or more of these questions resonate with you, please reach out to us at [email protected] or activate self-exclusion directly from your y99com account settings. You can also contact a professional gambling support organisation listed in the Support Resources section below.
Self-Exclusion
How to Self-Exclude from y99com
Requesting a self-exclusion at y99com is straightforward and takes effect within minutes. You do not need to provide a reason. The process is confidential, and our support team will handle your request without judgment.
Permanent self-exclusion is irreversible and cannot be cancelled or shortened once applied. Please be certain before selecting a permanent exclusion period. For temporary breaks, consider the "Take a Break" timeout option first.
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01
Log in to your y99com Account
Access your account via the y99com Login page using your registered Pakistani mobile number and password. Enable two-factor authentication if prompted — this protects your exclusion request from being reversed by a third party.
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02
Navigate to Responsible Gaming Settings
From your account dashboard, go to Settings → Responsible Gaming. This section contains all limit controls, timeout options, and the self-exclusion tool in one centralised panel.
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03
Select Your Exclusion Period
Choose from 1 month, 3 months, 6 months, 1 year, or permanent self-exclusion. Read the summary of what the exclusion covers before confirming. All options fully suspend your account and stop all marketing communications.
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04
Confirm Your Request
Confirm the exclusion by entering your account password. You will receive an SMS to your registered Pakistani mobile number and an email confirming the exclusion has been applied. The exclusion is effective immediately upon confirmation.
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05
Withdraw Any Remaining Balance
Your account balance is preserved during self-exclusion. After the exclusion is confirmed, you may contact support at [email protected] to request a withdrawal of any remaining funds to your JazzCash, EasyPaisa, or bank account.
External Help
Gambling Support Resources
If you or someone you know needs professional help with a gambling problem, the following organisations provide confidential advice and support. y99com encourages all players who are struggling to reach out — asking for help is a sign of strength, not weakness.
Gamblers Anonymous
An international fellowship of people who share their experience, strength, and hope with each other to recover from compulsive gambling. Gamblers Anonymous follows a 12-step programme and holds regular meetings with complete anonymity.
GamCare
GamCare provides support, information, and counselling for anyone affected by a gambling problem, including family members. Their resources are available internationally and include confidential online chat and phone helplines.
Mental Health Support Pakistan
For Pakistani players in Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi, mental health professionals and addiction counsellors can provide in-person and teleconsultation support. Speak to your local healthcare provider for a referral to a licensed addiction specialist.
Gam-Anon
Support specifically for family members and loved ones of people with a gambling problem. Gam-Anon offers a safe, confidential space to share experiences and find practical guidance on how to support someone close to you who is struggling.
BeGambleAware
An internationally recognised responsible gambling resource offering free, confidential advice and a self-assessment toolkit. BeGambleAware's resources are available online in multiple formats and are widely used by players across South Asia.
y99com Responsible Gaming Team
Our own dedicated responsible gaming team is your first point of contact. Reach us at [email protected] with the subject "Responsible Gaming". We respond within 24 hours and can activate account restrictions on your behalf immediately.
Minor Protection
Protecting Minors & Parental Controls
y99com enforces a strict 21+ age policy and takes the protection of minors very seriously. However, we also encourage parents and guardians across Pakistan to take additional steps at the device and network level to prevent underage access to online gambling platforms.
Report underage access: If you believe a minor has accessed or is attempting to access a y99com account, please report it immediately to [email protected]. We will investigate and take immediate action including permanent account termination and forfeiture of any associated funds.
Device-Level Parental Controls
Use your device's built-in parental control settings (available on Android, iOS, Windows, and macOS) to restrict access to gambling-related websites. Set up a separate restricted user profile for family members under 21 on shared devices.
Router-Level Web Filtering
Many home routers available in Pakistan through PTCL, Nayatel, and other ISPs support content filtering at the network level. Configure your router's parental controls to block gambling-category websites for specific devices on your home network.
Third-Party Filtering Software
Tools such as Net Nanny, Qustodio, and similar parental control applications can block gambling websites across all devices linked to your account, including mobile phones used by younger family members in your household.
Keep Credentials Private
Never share your y99com login credentials with family members under 21. Store passwords in a secure password manager and enable two-factor authentication so your account cannot be accessed without your physical mobile device.
Mandatory KYC Verification
Every y99com account requires full identity verification using a valid CNIC before any deposit or wagering is permitted. This KYC process serves as our primary mechanism for confirming that all active players meet the 21+ age requirement.
Play with Confidence
y99com Is Built on Trust & Player Safety
Every tool described on this page is live and accessible in your y99com account right now. Set your limits, enjoy the games, and play at a pace that works for you. If you ever need support, our team is one message away.
Must be 21 or older to register and play. Gambling involves financial risk. Please gamble responsibly.